Support

SUPPORT

DTS Overview

Diet Typing Solutions (DTS) is comprised of two main applications that facilitate communication and data sharing between health professionals and their clients.

1. Diet Typing Assessment (Web Application)

This web-based application is designed for two primary user groups:

a. Practitioner: Nutritionists, dietitians, or other health professionals who provide guidance on food and lifestyle choices. Practitioners have the option to register as affiliates, enabling them to offer DTS technology to their clients.

b. Regular User (Client): Clients access the system using a passcode, which allows them to complete a comprehensive questionnaire. Their responses are analyzed to produce a DTS Report, a personalized Food List, and additional health documents. Clients may also create an account using an email and password to view their assessment history and reports.

2. Diet Typing Tracker (Mobile Application)

The mobile application is available for both iOS (iPhone) and Android devices. It enables clients to conveniently log daily meals (breakfast, lunch, dinner, and snacks), exercise activities, and other health-related data such as weight, sleep, and water intake. All entries are securely stored in a central database connected to the web application.

Diet Typing Assessment (Web Application)

Frequently Asked Questions (FAQs)

Account and Access

⬤ Becoming an Affiliate: Practitioners interested in using DTS can request registration from a DTS Administrator, who will set up their Affiliate profile.

⬤ Obtaining a Passcode: Clients may receive a passcode directly from their practitioner or purchase one using the practitioner’s unique DTS web link.

⬤ Starting an Assessment: Clients should use their practitioner’s unique link to access their DTS Assessment Home page. By entering their passcode in the "Have a passcode?" section and clicking "Start," they begin a session that starts with personal details followed by a detailed questionnaire.

⬤Becoming a Registered User: After completing an assessment, clients can register using the same email address provided as the "Client Email" in their questionnaire. Registration can occur immediately from the Results page or later via the practitioner’s link.

Managing Data and Profiles

⬤Practitioner Dashboard: Practitioners, once logged in, can manage users, issue and handle passcodes, set discounts, maintain supporting documents, set rule for viewing specialized supporting documents, delete client profile, etc.They also have access to client assessment reports and daily tracking data, which can be viewed as raw data and reports to monitor client habits and health status. A graphical representation of the data iscoming soon.

⬤Deleting Client Profiles: Practitioners can delete a client’s profile and all related data—typically upon the client’s request—by selecting the "Delete" icon in the "User List."

⬤Client Data Visibility: Registered clients can log in through their practitioner’s link to access reports and documents from completed assessments. However, individual questionnaire responses are not visible to clients after submission.

⬤Checking Mobile App Data: Clients can use the "Daily Tracker" tab after login to their account to review data submitted from the mobile app. Filters are available to search by date range or meal type.

Support, Security, and Troubleshooting

Device and System Compatibility

⬤ Web Application: Compatible with all standard web browsers on recent operating systems.

⬤ Assessment Support: Questionnaires can be completed on desktops, laptops, tablets, or smartphones.

Privacy and Data Security

⬤ Encryption: Passwords are encrypted, and all other data is encoded so that only the DTS application can interpret it.

⬤ Affiliate ID: Affiliate ID is shown in encoded form in the DTS practitioner page URL.

⬤ Connection: All communications are secured with HTTPS.

⬤ Cooked URL: All URLs used in DTS are cooked URL so that actual physical path will not be exposed.

⬤ Restricted Access: Only practitioners and clients, through their respective accounts, have access to the data.

⬤ User Information Security: All user information is stored in password protected backend database. The database cannot be accessed from outside.

⬤Password Resets: Clients can reset their password via the practitioner’s DTS web link by selecting "Forgot Password" and following the instructions sent to their registered email.

Troubleshooting

⬤Accessibility: If the Home page (diettypingassessment.com) is not accessible, clients should use the practitioner’s unique web link containing their Practitioner ID.

Diet Typing Tracker (Mobile Application)

Frequently Asked Questions (FAQs):

Getting Started

⬤ Installation: Download the app from the Apple App Store or Google Play Store.

⬤Login: Users sign in using their DTS Registered User credentials (email and password). The app remains logged in unless the user chooses to log out.

⬤Registration: Before logging into the mobile app, users must complete an assessment session on the web application and register as a Registered User using their "Client Email."

Daily Tracking and Editing

⬤How to Log Activity: Navigate to the "Foods & more" section, select a category (Breakfast, Lunch, Dinner, Snacks, Exercise, or Other), enter relevant details based on category, and tap "Save". For Breakfast, Lunch, Dinner details are like time, food items, upload photo, feelings can be entered. For Snacks there are details like food items and time. For Exercise client can enter time, duration, exercise detail, upload photo, and feelings. For Other, client can enter date, and detail information like water intake, bowel movement, sleep time etc.

⬤Editing Entries: Clients can use the calendar feature to view or edit previous entries for Breakfast, Lunch, Dinner, and Other categories.

⬤Editing Restrictions: Once data for Snacks and Exercise is saved, it cannot be edited, but multiple entries can be made for these categories within a single day.

⬤ Overwriting Data: For Breakfast, Lunch, Dinner, and Other categories, saving new data for a date will overwrite any previous entry for that date.

⬤ Late Submissions: Clients may submit data for previous dates if they missed logging it on the actual day.

Support, Security, and Troubleshooting

Device and System Compatibility

⬤ Mobile App: Works with recent versions of Apple iPhones and Android smartphones.

Privacy and Data Security

⬤Data Collection: Client can log his / her daily meals and activities including breakfast, lunch, dinner, snack, exercise and other details through the application.

⬤ Encryption: All data entered by user are transmitted in encrypted form on top of secured (HTTPS) connection.

⬤ Connection: All communications are secured with HTTPS.

⬤Restricted Access: All information are stored in DTS backend database. Only practitioners and clients, through their respective accounts, have access to the data from their dashboard through DTS web application.

Troubleshooting

⬤ Direct Contact:The mobile app does not support direct messaging between clients and practitioners; it is for data submission only.

⬤ Data Deletion: Clients cannot request data deletion through the mobile app and must coordinate with their practitioner for this action.

Email: support@diettypingsystems.com